FAQs – Buying Flat Rate Boxes

WizMe offer a wide range of styles and sizes, in the 500g, 1kg, 2kg, 3kg, 5kg and 25kg weight categories.

You must Register to order flat rate packaging. Once Registered, simply buy packaging in this store.

We buy in bulk. Our boxes are bought direct from a major Australian manufacturer – no middle man! We don’t own or lease expensive retail space in multiple locations. And we pass all those savings on to you!

Our only competitor for flat rate boxes is Australia Post. Our prices are less expensive and we carry a greater product range. Low prices coupled with order Free Delivery means you are unlikely to get a better deal anywhere else in Australia.

No. You must be a Registered User to order boxes and WizMe cannot transact on your account. Please place all transactions online.

WizMe’s range of flat rate boxes is sold for use with flat rate shipping labels generated on this website. For general packaging we recommend BoxNgoBoxes.com.au who sell a wide range of packing / shipping boxes and packaging supplies including mailer boxes to accommodate various packaging needs.

Yes. If an item is listed, it is in stock.

We offer boxes in bundle lots only. Box bundles typically each comprise 15 to 50 items, depending on box size. A number of retail outlets stock WizMe Flat Rate Boxes and those stores do sell single boxes but at retail prices.

There is no minimum order value.

The minimum order for free delivery is $60. Orders under $60 will attract a $19 delivery fee.

Yes, bulk discounts are available in-store for all flat rate packaging products.

Yes, however the bottom line is, you have to be a major user to consider this strategy. Up front and product costs, and minimum order quantities are the major considerations.

If you want a bespoke one-piece box (a fold up box) you may face once-only costs for a ‘die tool’, to cut the shape, and a ‘print tool’, to lay down various colours for a logo. These costs run around $2,500 and $300 respectively for the ‘die’ and ‘print’ tools, and if you amortise costs over 10,000 pieces that’s almost 30 cents per box just to cover up-front costs.

Tooling costs for an ‘RSC Style’ box with fold-in top and bottom flaps is significantly cheaper at around $250 for a one-colour ‘print tool’.

Minimum order quantities (MOQ) vary with box size but for a one-piece box around 8 litres, MOQ is likely 5,000 pieces and an economical run over 10,000 pieces.

With an ‘RSC Style’, the MOQ for a similar sized box is about 2,000 pieces.

Then there are inventory holding, handling and storage costs to consider.

Please email your request through the Contact Us page, detailing the size and quantities of flat rate boxes you need for your purpose. We may consider adding that box size to our range.

If you are a Business Club Member included in your status benefits is the opportunity to enter a Licence Agreement with WizMe and have your customised boxes printed with WizMe’s “Certified Nationwide Flat Rate Shipping” Trade Mark. Customised boxes under a Licence Agreement can be shipped through the WizMe system.

You pay online by credit card or using your PayPal account. Credit card transactions are hosted by PayPal. You do not need to create a PayPal account to pay by debit or credit card using PayPal. However, for security and ease of use we recommend you use a PayPal account.

Yes. Once you have passed through our online checkout, you will receive:

• A ‘Processing Order’ email, advising order and payment received;
• A ‘Completed Order’ email advising shipment and attaching PDF Tax Invoice;
• A ‘Customer Note’ email advising track n trace and consignment details.

Not at this time. Please order online.

Order before 2pm and your order will be dispatched the same business day. Courier delivery times then apply. Delivery to most areas is between one to two business days after dispatch.

No. Our contract couriers deliver on business days only.

No. We are unable to deliver to Post Office addresses.

Sorry, there are no pickup locations.

We can make changes but only at an early order stage. Changes cannot be made once your Order Status has advanced to ‘Completed Order’ in our system. To make requested changes please Contact Us.

Sorry, we are unable to delay dispatch and our contract couriers will not hold your order to meet a future delivery date.

We can deliver your Order and leave it without signature if we have specific instructions to do so. Please leave those delivery instructions when placing your order … for example nominate a dry secure place the goods can be left, such as a verandah or carport.

Yes, you will receive:

• A ‘Processing Order’ email, advising order and payment received;
• A ‘Completed Order’ email advising shipment and attaching PDF Tax Invoice;
• A ‘Customer Note’ email advising track n trace and consignment details.

Immediately your Order is despatched from our fulfilment centre you are emailed tracking information including your unique Consignment Number. Please go to Track & Trace, enter your Consignment Number and you can view tracking information electronically. Alternatively please contact the courier delivering your Order.

No. That service is not offered by our courier network.

If you did not leave instructions during checkout your Order will be marked ‘Signature on Delivery’. If delivery was unsuccessfully attempted a card will be left in your letter box advising that your Order has been returned to the courier’s local depot. You must contact that courier within 5 Business Days and either collect your Order from their depot or arrange a return delivery when signature acceptance is available. Delivery instructions cannot be changed at this stage, so please understand your signature is required.

Not necessarily as some products maybe shipped from different fulfilment centres.

We use independent courier services and can not guarantee or provide a day of the week or time of day for delivery. The majority of consignments are delivered within the shipping times we publish. Unfortunately shipping delays, while infrequent, do sometimes occur. If your Order is delayed and you are concerned, please Contact Us.

Please check your Order immediately on delivery. Your Order may comprise several bundles or packages. First check that you have received all your consignment packages. If after completely unpacking all packages you establish that you are missing an item, please Contact Us.We will rectify any mistake at our cost. We will either send you the missing goods or issue a refund, at our determination. Claims maybe denied when made after a ‘reasonable’ time frame has lapsed.

Please Contact Us and we will either, at our determination, arrange the despatch of a replacement or a refund for the damage. Please retain the damaged item. For insurance purposes we may request you email a photo of the damage item and/or have the local courier collect that item for return.

Requests for cancellation must be emailed through the Contact Us page. You may request we cancel your Order, and we may agree but only if your Order status has not advanced to ‘Completed Order’. If we agree to cancel your Order you will be charged a $25.00 administration fee which will be deducted from the refund amount. Your refund amount, if any, will be credited to either your credit/debit card or PayPal account at our determination.

For the sake of clarity we do not accept Order cancellation:

• If your Order has advanced to ‘Completed Order’ … Order filled / dispatched.
• In the event of delayed delivery.
• If you change your mind.

More information see WizMe Terms of Trade.

As a consumer, under Australian Consumer Law, you are guaranteed that the goods you have purchased:

• Are of acceptable quality;
• Match the description given on this website; and
• Are fit for their intended purpose.

Please Contact Us should you have any concerns with your purchased items.

All sales are final. We do not allow returns and we will not exchange items. Please understand your freight cost to return items may outweigh their purchase value.

More information see WizMe Terms of Trade.