FAQs – Buying Flat Rate Shipping

You accept sole responsibility for assessing accurate actual weights of items sought to be delivered using the WizMe service. If any WizMe box is found to have an actual weight in excess of the weight stated by you, acceptance and delivery of the item is at the sole discretion of WizMe.

Flat Rate Boxes are offered in a variety of shapes and sizes. In the 500g category for example, there is a choice of several different box sizes, however the overall weight of box and contents cannot exceed 500g. All flat rate box flaps must be able to close within the normal folds. The box design cannot be enlarged by opening its sides and cannot otherwise be reconstructed in any way. Packing or ‘tamper evident’ tape can be applied to the box flaps and seams should you deem it necessary.

WARNING – 

1. WizMe flat rate shipping labels are valid only when adhered to:
   • WizMe Flat Rate Boxes and Satchels purchased from this store; and
   • Business Club Members‘ boxes that are printed, under licence, with WizMe’s “Certified Nationwide Flat Rate Shipping” Trade Mark.
   • You must use the correct label that matches your parcel. E.g. If you have a package that measures 8 litres in volume and 3kg in weight, you must purchase 3kg/12L label for your consignment. Failure to do so may result in additional charges and fees being applied for falsified data.
2. If you otherwise apply a flat rate shipping label to your own packaging, the packaging dimensions (in litres) or the weight (in kg) the greater of the two is used. You must use the correct label that matches your parcel. E.g. If you have a package that measures 8 litres in volume and 3kg in weight, you must purchase 3kg/12L label for your consignment. Failure to do so may result in additional charges and fees being applied for falsified data.

You first must Register with WizMe, then login to your account. At Create Label / Create Item screen you create the item details, for your flat rate shipping labels. You must create an address label for every Item you send. Use the Address Books. The Send From details are automatically filled in from your Merchant Address Book, and if required, Send To details can be added or retrieved from your Customer Address Book. As delivery is by courier, Send To address must be a physical location and not a post office box. And it is here that you select from the Select Packaging Type field whether it’s a 500g, 1kg, 2kg, 3kg, 5kg or 25kg box that is to be shipped.

You can add Your Item Reference or purchase order number and also Send Track Advice to both yourself and your receiver advising when their shipment has been dispatched together with the Item and tracking number.  

When creating WizMe Flat Rate Shipping labels you have a choice from several FREE features in the Available Services section.

• Signature on Delivery gives you a signed ‘proof-of-delivery’. This service is included in the shipping price but you can opt to ‘leave without signature’.
• Delivery instructions allow you to add delivery instructions.
• Insurance Cover up to $1,000 is automatically arranged but only included with Signature on Delivery.
• Keep Item Details select if you are sending multiple Items to the same address.

WizMe offer Flat Rate Shipping from your pick-up location to 16,000 Suburbs throughout all 8 Australian States and Territories. Please check delivery and shipping rates at Quick Quote. 

WizMe does not and cannot deliver to Post Office Boxes or Parcel Lockers. Only Australia Post can make delivery to PO Boxes or Parcel Lockers. 

You accept sole responsibility for advising accurate delivery address details through WizMe’s label creation and printing service. WizMe will not be responsible for any failure of, or delay in, the delivery of any item using the WizMe delivery service if your instructions are ambiguous, incomplete or inaccurate.

Yes you can. Please go to Label It and Contact Us for more information.

Once you have paid for a label, the print file will expire after 12 hours meaning you’ll be unable to print that particular label again.

You pay online by credit card or using your PayPal account. You have an option during Registration to link your WizMe and PayPal accounts and save entering your credit card details for each transaction. For security reasons the WizMe platform does not record or hold your credit card details.

Credit card transactions are hosted by PayPal. You do not need to create a PayPal account to pay by debit or credit card using PayPal. However, for security and ease of use we recommend you use your PayPal account.

No.

A single copy of each address label will be printed – the label print file will expire after 12 hours. You can print up to four labels per page. Sign this label and securely attach it to your WizMe box, or place the label in the plastic sleeve adhered to the box. Be careful not to obscure any barcodes when attaching the shipping label. Please go to Contact Us for more information.

Create and pay for the label in the normal way. Write the Coupon Number on the box. When the courier collects ask your courier to print the label for you.

Yes, you can use adhesive shipping labels that are sized 99.1mm x 139mm, and print up to four items per page. For everyday labelling needs we recommend Avery General Use Labels L7169GU. Cost is around 10 cents per label when bought in 400 label quantities. These labels can be used with black and white laser and inkjet printers – you may have to download the appropriate software and templates. 

If it’s not A4, it’s not right! Your labels look good on the screen but print incorrectly? It’s a common issue, but has a simple solution – you need to adjust your print settings to suit A4 Paper. 

If the label has not been scanned by the contract courier, you may seek to cancel and obtain a refund for a WizMe shipping label that was printed or deleted in error, or you no longer wish to use that label, or for technical reasons you have been unable to access the label.

You must not seek to cancel and obtain a refund for a WizMe shipping label if you have lodged the item for dispatch and it has been scanned, sent the item, intend to lodge the item for delivery at a later date, or if your buyer has opened a dispute. Such actions constitute a breach of WizMe’s Terms, and may constitute an offence under the Australian Commonwealth Criminal Code.

For further information please Contact Us by email.

Yes, each shipping label is only for single use. You must not attempt to re-print, copy, duplicate or re-use a WizMe shipping label with the intention of securing the provision of a WizMe courier service without due payment. Also you must not deliberately damage, obscure information on, or alter a WizMe shipping label with the intention of securing the provision of a WizMe courier service without due payment. Such actions constitute a breach of WizMe’s Terms, and may constitute an offence under the Australian Commonwealth Criminal Code.

No. WizMe expressly disclaims all guarantees, conditions and warranties, expressed or implied, in respect of its shipping services. WizMe post ‘expected delivery times’. These times are given as a guide to expected delivery times from your despatch area to your receivers area. Regrettably delayed delivery and non-delivery of items may sometimes occur.

WizMe may, in certain circumstance, provide some remedy to you for delayed delivery or non-delivery. Not with standing that WizMe is not liable to you or to any other person (whether in contract, tort or otherwise) for any loss or damage suffered, or that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of WizMe (and its couriers) in relation for such events.

There will be occasions when you will know or your customer will advise they are unable to accept delivery to their home or business address. Given that event you can elect to send your item to a local Collection Point, where your customer can collect at their convenience. Please follow this procedure:

1. At the Create Item – Item Details screen complete the required fields but at Send To enter only your customer’s suburb in the top box.
2. The City / Suburb, State / Territory and Postcode fields will auto fill.
3. Continue to the Additional Details screen, and select Collection Point (bottom RHS of screen).
4. Open the WizMe Address Book and enter either your customer’s Postcode or Suburb in the Search box (located top RH corner).
5. Select the store convenient to your customer.
6. Continue with the create label process.

Immediately your item has been scanned for dispatch, your customer is emailed an automated communication advising that item has been dispatched, your reference number (Invoice number), delivery address, consignment number, the courier company and their contact details.

Your customer will be advised by SMS and email when their item is scanned into the local collection point.

Your customer has five days to attend pickup with their ID.

NOTE: Service is limited to selected areas.

This service is coming soon. You may prefer to drop to a local collection point rather than wait for the courier at your business address. In that event, at ‘Create Item’ you must enter the collection point address as the Send From address – simply select your local collection point from the ‘WizMe Address Book’.

No. The courier is ‘booked’ for pickup when WizMe release the consignments.

As several thousand individual couriers cover WizMe’s pick-up areas, it’s advisable to liaise with the WizMe courier in your area. Typically though pick-up would need to be made before 10am for same day delivery within your own city, and before 3.30pm for delivery between major cities.

Yes, you may have multiple Send From addresses. Save each address in your Merchant Address Book (see Label It for more information) for future use. 

You can create, pay and print a flat rate shipping label to enable your customer to return items, but only in the original Flat Rate Box. Please follow this procedure:

1. At the Create Item – Item Details screen, select YES at the drop down box under Return to Merchant.
2. Select the Packaging Type, being the original Flat Rate Box.
3. Open the Hub Address Book and select the Send From address. Your customer must drop their return item to this, your nominated store for courier pickup.
4. Open your Merchant Address Book and select the Send To address. This your return address for the parcel.
5. Continue with the create label process.
6. When payment is complete print the label as a PDF file and email that file to your customer.
7. Instruct your customer to print the label, adhere that label to the original Flat Rate Box, and drop that item to the store whose address is on the label.

Immediately the return item has been scanned for dispatch, you will receive an email confirming delivery address and advising consignment number, the courier company and their contact details.

NOTE: Service is limited to selected areas.