FAQs – Getting Started

Business Days are Monday to Friday, except for Public Holidays. 

WizMe can be reached via email 24/7 through the Contact Us page. In most instances we respond during the same Business Day.

Your use of WizMe’s label printing or access to WizMe’s shipping service may be suspended or terminated at any time.

WizMe may, at any time, without cause, suspend or terminate your participation in WizMe’s label printing and shipping services, or your purchase of a WizMe shipping label, save that any incomplete WizMe delivery or payment liabilities that exist at the time of such termination must be completed and effected in full irrespective of any such termination.

As part of the registration process you must enter your Send From details which must be a physical location and not a post office box address. The process enables registration of multiple Send From locations which is useful should you propose collection from several warehouses or drop-shippers using the same login.

Your Send From address must be located within our City Metro areas as free courier pickup is from 3,400 Suburbs in greater areas of Brisbane, Canberra, Sydney, Adelaide and Melbourne (Perth coming soon).

Registration is not accepted if your Send From address is outside our City Metro areas.

Several icons are displayed in the Navigation Bar, and a brief description is given here:

My Account: Displays ‘My Account Details’ and ‘Shop / Order Summary’ details, where you can view all orders for labels, boxes and satchels – cancelled, failed or processed orders. And download GST invoices.

Edit Profile: Edit account details – name, email address, and change password.

Edit Address: Edit and / or add your pickup addresses for courier pickup.

Sign Up Forms: This is where you make application to WizMe’s Business Club or to become a ‘WizMe Retailer’.

Address Books: You have two personal address books. Your Merchant Address Book holds your pickup address details. Your Customer Address Book holds names and addresses of your customers. You can import addresses, manage and keep contacts up-to-date, export all saved information.

Create Label: You start here to create, pay, and print flat rate shipping labels for boxes and satchels.

History / tracking: Search for lodged items dispatched through WizMe, and various report formats.

My Items: Where your Items (flat rate shipping labels) can be saved, retrieved and printed.

Use the features available in My Account.

Please go to ‘My Account’ – and view ‘Shop / Order Summary’ details.

We respect your privacy and we will keep all your details provided through and in connection with the use of this website secure and confidential. We will not disclose your information to third parties.

When you place an order we collect your name, email address, mailing address, delivery address, and phone number. We may record which products you buy. We also monitor customer traffic patterns and site use that enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience.

We may use this information to tell you about changes to our website and to let you know about our products and our other services. We do not sell, trade or rent your personal information to other companies. To access and request the correction or removal of any of your personal information please Contact Us.

If you have any other concerns about your privacy, please Contact Us.