FAQs – Shipping to Your Receiver
Insurance
Benefits – WizMe
Up to $1,000 insurance coverage (A $100 claim excess will apply / claims under $100 will not be processed) is automatically included for deliveries with Signature on Delivery. No additional cover is available at this time. Insurance cover commences from the time your item is picked up and scanned by the courier, and until the item is delivered to the receiver.
What is covered?
Insurance covers either:
- The cost of repairing or replacing lost or damaged goods up to policy limits (less GST) per coupon or consignment, or;
- The actual value of the lost or damaged goods at the time (unless the goods are new an amount for depreciation will be deducted from the claim) up to policy limits per coupon or consignment.
For More On Domestic Insurance click here.
Is there an excess?
Yes. You are responsible for the first $100 of every claim. Claims under $100 will not be processed.
Are any goods excluded from cover?
The following goods are not covered:
- Deeds, securities, treasury notes and the like;
- Designs and patterns, plans, manuscripts and all other documents;
- Food stuffs of any kind;
- Money (including bank notes and coins), stamps, duty stamps, tickets and the like;
- Household goods and personal effects;
- Fine art, jewellery, gold and silver articles, precious stones.
How do I claim?
You must
Contact Us by email as soon as possible.
The following documents must be submitted with the claim form:
□ Commercial Sales Invoice
□ Purchase Invoice
□ Commercial Sales Invoice
□ Purchase Invoice
□ Written quotation for repairs
□ Colour photos of damage and packaging. If the item has arrived damaged, make sure your receiver notes this on the ‘proof of delivery’ when they sign
You then must notify WizMe of the damage as soon as possible, but in any event, within seven days of the receivers signature date.
Please remember depending on the type of the claim, a claim can take up to 8 weeks to be finalised. Claims will NOT be lodged on your behalf until all the required supporting documentation has been provided.
Track n Trace
When you have paid your Flat Rate Shipping label the consignment information, including pickup address, is electronically collated and then released by WizMe to its courier network each hour, on the hour, between 7.00am and 3.00pm AEST every business day. That creates a courier pickup booking. Upon the booking, consignment information is emailed to both Sender and Receiver.
You track-n-trace your parcel using its Consignment Number – Track n Trace here.
What Track n Trace information is available?
All Track n Trace information is captured electronically and available to both you and your receiver. The information includes the receivers contact details, consignment number, any special instructions, your reference number if applicable, date and time of pickup scan, depot scans, date and time of delivery, and receivers signature.
What information is emailed?
Immediately a courier booking is created, both Sender and Receiver are emailed an automated communication advising their item has been despatched by you, your reference number (Invoice number), delivery address, consignment number, the courier company and their contact details.
Signature on Delivery
Recent surveys show over half of online shoppers do not want their delivery left on their doorstep and are generally frustrated by problems with receiving their purchases. Rising alongside e-commerce purchases is delivery theft, fuelled when deliveries are left to decorate the doormat.
How does WizMe assist with this issue?
Unlike Australia Post which charges $2.95 per item, Signature on Delivery is free with WizMe. When a signature is captured it electronically completes proof of delivery, which is essential for PayPal Seller Protection or to resolve any foreseeable dispute.
Receiver Unavailable / Unable to Deliver
Shoppers who appreciate low prices, choice and convenience of online shopping are often frustrated by problems with receiving their purchases, often arriving home from work to find an ‘unable to deliver’ note in the mailbox. A staggering percentage of online shoppers regularly miss a delivery and are frustrated by courier calling cards.
Does WizMe have a solution to this problem?
If your receiver is absent or otherwise unable to receive delivery, WizMe’s courier will drop to a local collection point if available. Your receiver will then be advised by email and SMS where to locally collect their item.
Otherwise a card will be left advising the order has been returned to the courier’s depot – your receiver must contact the courier within 5 Business Days and either collect their order from that depot or arrange a return delivery when signature acceptance is available.
What is the cost for this service?
There is no charge for this service.
